zdnet india > insight > stories > fix-it utilities 6.0 professional
zdnet india > insight > stories > fix-it utilities 6.0 professional
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zdnetindia
fix-it utilities 6.0 professional
barry brenesal , cnet.com, september 19, 2005
talk backe-mailprint
while venerable norton systemworks 2005 only repackages its disk-utility tools, v-com's fix-it utilities professional 6.0, like iolo technologies' system mechanic pro 5.0, continues to improve by offering new and more creative disk-diagnostic
tools.
each utility suite offers a mix of strong, basic hard disk tools
and features: hard drive defragmentation, data recovery, antivirus
protection, and registry scans and suggested fixes. the tools included
in fix-it utilities could still be improved; for example, it currently
lacks the multiple-undo feature recently added to system mechanic, and
the addition of live technical support (either via telephone or online
chat) would be a definite plus. we like system mechanic pro better but
give fix-it utilities a close second, with systemworks falling to a
distant third.
setup and interfacev-com fix-it utilities professional 6.0
is available either as a boxed cd or a download. either way,
installation offers a full or custom install (roughly 45mb of hard
drive space for the full installation). with the full installation, you
get recovery commander (a repair tool that helps with unstable,
unbootable systems) and powerdesk 5.0 (a file manager). we experienced
only one glitch: a dialog box asking us to reboot while another asked
if we wanted to download updates. we downloaded the updates and
rebooted without any trouble.
fix-it's main menu is easy to understand.
the fix-it utilities interface is simple and intuitive, with
categories of utilities displayed along the left. clicking any one of
these links displays a series of buttons on the right side of the
screen, each linking to a specific utility and providing a brief
description.
the settings for fix-it utilities could be better organized. while most
controls appear in the settings menu above a specific utility screen,
the settings for speedup, cleanup, fixup, and all-in-one are one level
higher, under the one-stop solutions category; meanwhile, the settings
for diskfixer and jetdefrag appear on the bottom-left portion of the
screen. we found this layout confusing.
featuresthough the most important enhancement to v-com
fix-it utilities professional 6.0 appears in its antivirus module,
fix-it also provides a fine set of utilities for hard disk maintenance.
however, it includes several other utilities that are arguably of
minimal value, such as syncing your system clock with an online time
source or capturing windows error messages to a log file.
in this new release, fix-it utilities uses a version of trend micro's
antivirus module that includes heuristic virus scanning. where the last
version of the program could only recommend manual solutions, the new
release optionally removes viruses itself. in our experience, fix-it
utilities did a satisfactory job discovering and destroying several
viruses. fix-it utilities allows you to manually enable or disable the
autoemailscan and autofilescan features of the antivirus protection.
like system mechanic and systemworks, the fix-it utilities antivirus
app autoupdates via the web.
automated antivirus updates are accompanied by a read-me file listing all improvements.
fix-it utilities can also test hard drives, undelete files, recover
damaged systems, and scan for spyware. registrydefrag reorganizes your
registry, pcdiagnostics analyzes your system, and jetdefrag moves and
rejoins fragmented files to speed up your hard drive. jetdefrag
includes options that let you set the number of days before it places
frequently used files in the drive zone reserved for fastest access and
rarely used files in the zone for slowest access--handy features.
fix-it utilities offers more defrag options than the defragmentation
utility bundled within windows.
for all its efforts to outstrip system mechanic pro, fix-it lacks a
few utilities. for example, system mechanic pro's internet optimization
wizard does a fine job of adjusting a range of windows configuration
settings that affect web and network connection speed, while its memory
defragger regains ram that some apps fail to release. we think v-com
still has its work cut out for it if it wants to make fix-it the
obvious choice among hard disk utility suites.
service and supportunfortunately, v-com fix-it utilities
professional 6.0 doesn't offer context-sensitive help, though its
in-program help file is very good, bolstering the printed manual's
contents with related subject hotlinks. (if you decide to purchase
fix-it, we recommend purchasing the boxed copy rather than the
download; for the same price, you get a printed copy of the more than
180-page-plus manual.) another available in-program help file is the
emergency recovery manual, an extensive white paper that explains how
to deal with performance issues and data loss.
the
help system isn't context sensitive, but it's great for quick searches.
the online knowledge base offers searchable links to many white papers.
v-com offers e-mail tech support five days a week, and we found the
company's claims of a 24-hour turnaround accurate; the support was
courteous and informed. the company's web site
also supplies numerous short, effective faqs for fix-it. however, the
site has no online forums, nor does v-com provide live tech support by
phone. we feel the latter is a serious drawback for a utilities package
that delivers mission-critical performance to your system.
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