ksl.com - fix 9-1-1 delays

ksl.com - fix 9-1-1 delays       news kslclips tv radio sports community classifieds myksl more today's happenings bios schedule contests editorials more on web video guestloginnov 13th ,2007 powered by  kslwebkeyword november 13th, 2007 ksl editorials tv / editorials / by duane cardall   give us feedback email duane cardall main editorial page fix 9-1-1 delays november 12th, 2007 @ 5:30am officials at the valley emergency communications center (vecc) say they will work to fix a chronic problem associated with putting emergency callers on hold. they need to! a recent eyewitness news investigation uncovered case after case of 9-1-1 nightmares - desperate callers placed on hold and not getting the immediate emergency assistance they were seeking! david hale's experience exemplifies the problem. when he thought his buddy was dying, he called 9-1-1 and was placed on hold five times. frustrated and desperate, he found a phone book and dialed a police department directly. fortunately, his friend got help and survived. vecc's problem, it seems, boils down to a staffing shortage. even a million dollar investment in a new system that places callers in a "queue" and answers them on a first-come basis seems to be exacerbating the problem. instead of waiting on-hold, many callers hang up and try again, and each time they do, they go to the back of the "queue." needless to say, such confusion at a 9-1-1 center is totally unacceptable. ksl is encouraged that vecc officials acknowledge their problem, say they are already taking steps to modify their "queue" system, and plan to add more call-takers. as we said, they need to. desperate 9-1-1 callers shouldn't have to wait unduly for help.   post a message >> 2 click here to read more about the ksl.com's comment guidelines >> ditto :+1 (show comment) amen report commentby batscott @ 2:15pm - mon nov 12th, 2007 i agree fully. being put in a queue when you call 911 is unacceptable. i was recently in a traffic accident, and wasn't sure if my 9 month old daughter was injured or not. when i called 911, i was waiting for almost 5 minutes before they answered. luckily we were ok, but what if there were something wrong with her? scares me to death. troll :-1 (show comment) as a vecc employee... report commentby sirenstar @ 10:00pm - mon nov 12th, 2007 i can tell you that although you may call it "unacceptable" to be put into a queue, would you rather have a system like salt lake county sheriffs office where it just rings endlessly until someone answers, then that person asks you to hold while they talk to their officers? at least at vecc we have designated call takers whose only concern is to answer your calls, rather than like at other centers where the person at taking your call is also the person taking care of multiple other calls and officers? the reason we end up having a queue is because our calltakers are giving life saving instructions, such as cpr, heimlich, child birth instructions, etc. you won't ever find that happening at the sheriffs office. also, i can guarantee you, you weren't the only one calling in your accident. please note that ksl strives to be a family-friendly web site, so please keep the language clean when you add your comments. we reserve the right to accept or reject any message. thanks. you are not logged in. you must be logged in to post a comment. the fine print:by submitting any content for posting you acknowledge and agree to the following: ksl may, in its sole discretion, accept, reject, censor, modify, or remove any posting without your consent and for any reason or no reason. you are solely responsible for the content you submit. you will not post content that (1) violates the copyright, trademark, patent or other intellectual property right of any third party, (2) is libelous, defamatory, obscene, or abusive, (3) violates a third party's right to privacy, or (4) is otherwise unlawful, distasteful, or inappropriate. with respect to any content that you submit, you grant to ksl an irrevocable, perpetual, worldwide, royalty-free, fully assignable license to use, reproduce, modify, publish, translate, create derivative works from, distribute, sublicense, perform and display such content, in whole or in part, in any form, media or technology now known or later developed. ksl expressly disclaims all liability for the content or use of any material posted on any forum at the site. if you choose to rely on any such content for any reason, you do so at your own risk. click here for the ksl.com privacy statement   | news | kslclips | tv | radio | sports | community | classifieds | myksl | more | jobs | advertise | contact us | ksl television & radio, salt lake city ut       terms of use      bonneville's values      eeo public file report      a division of bonneville international   e ksl's public inspection files, including the children's television programming reports, are available for viewing during regular office hours at the ksl broadcast house.

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