looks good works well

looks good works well looks good works well wednesday, october 17, 2007 we are hiring ok, so i am still new at netflix. but thought it might be interesting to write up my first impressions.sean kane, my predecessor did a really great job of helping me understand the culture so there have been no surprises. no surprises, but a good bit of delight.here are some of the ways i would sum up what i have seen so far.treated like adultsthis is a really important cultural trait. it starts with salary. you choose the mix of $ to equity and have the flexibility to switch it around from year to year. we pay extremely well (hey we even brag about it on the site). but it goes beyond that. it works it's way into hr, recruiting and all the other parts of the company that in other places tend to be out of sync. we don't make a bunch of rules. the hr policy manual is extremely small.transparencythere is an amazing amount of transparency of how the business is run as well as successes and failures. this makes it a great place to learn and thrive.blend of science & arttruly it is consumer science here. a lot of experimenting and analysis. it is very intriguing to work at a place that really gets the importance of a great interface as well as balances it with the realities of business.and did i mention that we have some of the most incredible work policies and pay anywhere in the country? and we are doing very well?ok, so we are hiring!i am looking to fill two positions immediately on my team.sr. staff ui engineerthis is a senior position in which you will work closely with me and my team of engineers to improve, architect and code integral solutions that impact the whole site. this is a really key role that will take our site to the next level from a web development best practices, performance and infrastructure perspective.ui engineer, customer servicethis is a new position that we are opening up this week. in this role you will help re-design and engineer a new web based customer support center. we will put the same care in this site that we do with the main netflix site. many of the ideas, solutions may find there way into the general netflix site as well. if you love building great web applications then please give me a ping.other positions in other teamsadrian cockcroft, former sun distinguished engineer and ebay research labs member is just one of the luminaries here at netflix. adrian has two immediate openings on his team.creative director.yes, we are looking for a talented creative director to work directly with with our vp of product management, gibson biddle, on taking design for netflix to a whole new level. up for the challenge? let me know.sr. marketing graphic designerbarry enderwick is looking for a talented graphic designer to work in his team. barry's team creates the brand, the advertising, the badges, the printed material, etc. if you are a graphic designer this is an awesome opportunity to work on one of the most recognized brands in america.for all of these positions, feel free to email me. you can reach me at b dot scott at yahoo dot com. posted by bill scott at 5:14 pm | permalink | 2 comments | backlinks    thursday, october 04, 2007 netflix here i come! over the last 2+ years i have had the honor and pleasure of working for one of the greatest companies on the planet and with some of the greatest designers & engineers on the planet.yahoo! has been a great place for me. i learned a lot. feel like i contributed a lot. i have had an honored position as a mouthpiece (a genuine one) for yahoo!now its time to move on to the next challenge.i am excited to announce that i will be joining netflix as the director of ui engineering. netflix is one of the most amazing companies to work for. and i think the most exciting days are ahead for netflix. the challenge of digital delivery is something that i think they (we) are ready for.i am succeeding the excellent sean kane who is in stealth mode, co-founding a new startup. i wish sean amazing success and am looking forward to applying my talents and energies to the world of movies! posted by bill scott at 10:38 am | permalink | 6 comments | backlinks    mima - jason freid finally got to hear jason fried (37 signals) in person.i know that jason is controversial and his stance on team size, ways of working are controversial and cannot (i believe) be applied in every situation.its a lot like extreme programming. back at sabre i lead two engineering teams and we were doing full on xp, agile methodology. as long as it was not treated like a religion but was a set of principles to inform your work i found it to be really useful.onto the talk. jason had some great points. lots of things that i agree with.keep your team smallforces you to focus on what's importantclearer communication comes for free"communication usually fails except by accident"collaboration is about communication, not controlkeep your team apart. interruption is not collaboration. interruption is the enemy of productivity.encourage alone timestay away from each other as much as possiblecommunicate more passively, less actively.meetings are toxicusually a symptom of a problem, not a solution. mentioned a business leader in brazil who advocates that all meetings are optional.meetings convey an abysmally small amount of information per minuterequire thorough preparation that people rarely dotend to procreateinstead make tiny decisionsdecisions are progressprogress is great for moraleso i am a realist. organizations do grow in size. so you have to work hard at keeping teams small. and we should avoid meetings wherever possible. however (and jason talks about this) you need to communicate with each other in ways that are least disruptive. meetings do have to happen (jason is not saying never have a meeting... just they are very infrequent and really are more working sessions).in different teams i have led i have instituted things like "no meeting days". no one is allowed to call a meeting on those days. or "work from home days". they were all designed to give designers & engineers "flow time". time to get into the flow of what they are doing and stay there.if you can have a few hours of non-interrupted productivity it is amazing what you can accomplish. i have had people remark at my crazy "weekend projects". what happens is i get off by myself, no interruptions, no im, no email and just get into the flow of what i am working on. that zone is the same thing a runner feels with they get that "glow", the groove of running.jason talked about the power of rem sleep and compared it to rem work. uninterrupted flow. what is interesting is i have over the last few years biased toward open office arrangements. i am beginning to rethink this. why? its too easy to interrupt your co-workers with trivial stuff that doesn't demand immediate attention. and verbal communication can be very redundant and time consuming.a couple of months back i was trying to get a lot of stuff done. so instead of checking email every 15 minutes (!) i decided to check once in the morning and once in the afternoon. man, i cannot tell you how it changed my day. the ability to get into some work without interruption was exhilarating.if nothing else, jason's talk was a wonderful reset for me to think how i manage and remember my number one priority is to make those that work for me successful, productive, motivated and appreciated.labels: conferences, development, management, mima, productivity posted by bill scott at 10:04 am | permalink | 2 comments | backlinks    my mima talk for the folks at mima (or others interested), the latest version of my talk designing for the rich web experience is available for download.thanks for all the wonderful comments and discussion afterwards.i also gave this talk at yahoo last week. look for it on the yui theatre in a few weeks.labels: accessibility, ajax, conferences, mima, patterns, presentations posted by bill scott at 9:53 am | permalink | 3 comments | backlinks    mima - lee rainie - internet usage i attended and spoke at the mima (minnesota interactive marketing association) conference yesterday.the conference had around 700 attendees with backgrounds in design, marketing and advertising. i was really impressed with the conference and came away with some nice nuggets.first up was lee rainie. lee is the founding director of the pew internet & american life project. they study in detail the impact of the internet on american families. lee's talk was jam-packed with stats. the podcast will be available next week as well as the slides which i will post then.first, some basic stats.internet usage:72% adults93% high schoolers98% college students (with margin of error could be 100%)broadband has reached almost 50% homes in u.s.55% of online teens have created their own profile51% of young adult internet users have uploaded photos to the internet26% teens remix stuff they find on the web as posts, blogs, etc.9% of adultsfrom their research they break down internet users into 10 types (unfortunately i am missing some of the percentage breakdowns). the big surprise is that the low tech crowd is 49% of the population! and only 8% are technophiles!high end groupomnivores - 8%late 20's. the gadget lover crowd. own an iphone (probably live in the bay area :-). photo & video freaks. wireless. lots of students & racially diverse. broadband 90%.connectors - 7%late 30's. email & im primarily. really into technology but messaging is critical. skewed toward women & upscale african american.lackluster veterans40'ish. broadband 77%. tech is necessary for them, but not exciting. the like the experience of being off the grid. often rather watch tv than youtube.productivity enhancers - 8%40'ish. broadband 71%. flipside of lackluster. use for productivity. skewed toward english speaking latinos.middle groupmobile centric - 10%skewed toward african americans & latinos. not early adopters. phone texters. photo takers.connected but hassledmid 40s. female dominant. worries about information overload. tech is not fun!low end groupinexperienced experimenters - 8%enthusiastic, but very inexperienced. not tech savvy at all. easily confused by the technology & blames themselves.light but satisfied - 15%prefer traditional media. mid 50s.indifferent - 11%broadband - 12%. lifetyle choice is to not be online and be proud about it.off the network.mid 60s. female dominant. diverse race. poorest group. broadband - 0%to find out what type you are, take the quiz at the their site.the last nuggets was lee's take on 10 ways the internet changes the life of people it touches.volume of information. long tail expandsvelocity of information. smart mobs, wisdom of crowds, bottom up intelligence (think google search, social networks)venues of intersecting. place shifting, time shifting, having "absence presence" (e.g., physically there but chatting with someone else over the internet)venturing for information. search strategies change, expectations of what you can find out changes.vigilance for information. attention is truncated. continuous partial attention and elongated attention (deep dives for information). result is "expert amateurs". someone goes home from dr. and researches medical condition and sometimes can know more than the dr. did about the specific condition and latest treatments.valence (relevance) of information. being digital. the daily me. the daily us. people become alienated in social & information bubbles of their choosing.vetting of information. becomes more social. credibility tests change as people ping their networks.viewing of information. information is disaggregated. becomes more horizontal. new reading strategies to digest information. coping mechanisms.voting & ventilating. tagging, rating, commenting. collective intelligence emerges.invention of information & visibility of new creators. the read/write web. everyone can publish. more people become "famous".labels: conferences, mima posted by bill scott at 9:00 am | permalink | 0 comments | backlinks    anti-patterns talk recently, i have been giving a new talk on anti-patterns.sometimes it is most instructive to look at design patterns in reverse-- as a set of anti-patterns. in this talk, i am exploring the common mistakes that designers & developers make when attempting to craft a rich web experience. there are a bunch of counter-examples from consumer facing web sites (both inside & outside of yahoo!) as well as from enterprise web applications.the anti-patterns explored are:meandering wayborg idiomtiny targetshover and coverpogo stick navigationnovel notionsmetaphor mismatchdouble dutylinkituswindows aplentyanimation gone wildmisguided misdirectionsmissed momentsone at a timenon-symmetrical actionsvenues for the talk so far have been at:ajax experience, san francisco, cayahoo! design expo, sunnyvale, carich web experience, san jose caajax world, santa clara, caenjoy.labels: accessibility, ajax, antipatterns, conferences, patterns, presentations posted by bill scott at 8:41 am | permalink | 0 comments | backlinks    saturday, september 08, 2007 why protoscript? ok, the last thing in my mind when i created protoscript was for it to be yat (yet another toolkit).i have been asked several times what really makes this different than toolkits like jquery. and what is the compelling reason that someone would use protoscript.the motivation is straightforward:prototyping is too hard for non-techiesthe reasons protoscript can help solve some of the difficulties with prototyping are as follows:simplifying how we express interactions is a good thingbehavior injection is a powerful iterative design toolplug-in behaviors guarantee a growing set of prototyping solutionsby focusing on prototyping, things get simplerprototyping is too hard for non-techiesthe end goal of protoscript is a simple gui that will allow non-techies to:go to any web pagesprinkle simple to complex interactions onto that pagedo all this without writing code, but simply through an intuitive interfacei am a huge proponent of breaking down the barriers for the non-techies among us to be able to do what us techie geeks can do.i have been fortunate to work with some awesome talent, many of which do not have the skills, the time or patience to prototype in javascript.do i want to exclude them from the party? no.if i can let more team members literally play with a working site and tease out better interactions then i have raised the state of the art (even if ever so slightly).simplifying how we express interactions is a good thing by allowing an interaction to be expressed in a consistent, stylized declarative fashion (json) a whole set of goodness becomes available:widely variant interactions captured with same simple syntaxnested syntax communicates the relationship between behaviors, events, callbacks & attributesnon-programmers can read protoscript better than javascript code. jquery comes the closest to making javascript readable by non-programmers (see discussion below on protoscript and jquery).it is a lot easier to write a gui tool that reads and writes json than it is to read/write javascript. (this is why so many tools use xml or json since they are declarative formats)json can be sent over the wire. this means a simple rest service could serve up and/or save json to remote services.json is easier to parsejson is easy to write out to a database or as a flat filebehavior injection is a powerful iterative design toolthe protoscripter bookmarklet is the first step in providing behavior injection. it allows you to popup the bookmarklet on any web page and type or paste in protoscript code to inject interactions. (you can get it from the protoscript home page.)here is a fun example of this... watch as i experiment with burritophile.org (mind you this is a contrived example)beyond the bookmarklet, it should be straightforward to create a greasemonkey script that loads protoscript (alex russell's suggestion) or a firebug extension that adds prototyping to firebug (steve souders led the way with yslow) or a full on firefox extension that brings palettes of behaviors to a page and adds smart element selection to make behavior injection simple.and of course the extensions also open the door for being able to save the configuration to your desktop and recall/edit as needed.plug-in behaviors guarantee a growing set of prototyping solutions.non-partisan, extensible plug in architecture allow an ever-growing set of interactions. out of the box i support yui as the behavior set (behaviors, events, callbacks and attributes) and jquery as the selector mechanism (supports css selector syntax and xpath). but protoscript allows you to add any number of new behaviors, write your own behavior set on other javascript toolkits and plug in a different selector query mechanism.this means that protoscript is really not in opposition to tools like jquery. i really like jquery. i have always been a fan of syntactical sugar. it lessons the cognitive load when writing code.jquery has a powerful chaining and filtering mechanism that allows you to control the scope of elements you are applying behavior to.some of the advantages of protoscript over jquery for prototyping are:in jquery, behaviors are passed parameters and since they can vary in the number of parameters that get passed to them it is not easy to parse, stylize of guess at what must be passed. protoscript promotes the parameters to be attributes in the json thus making the syntax the same across all behavior plugins. since they are attributes they can also be read by external gui tools to automatically create a gui interfaceprotoscript uses a nested syntax instead of a single line of chained code. this allows protoscript to express chained behavior, changing scope and attaching behaviors & events (both can be done easily in jquery). where the json syntax gives a novel twist is now you can express in one interaction set a number of serial as well as chained actions.event expression is richer in json since you can express multiple events in serial fashion along with multiple callbacks thus capturing the forking nature of interaction as a tree instead of a single list.now i hasten to add that i do not believe protoscript in anyway replaces jquery. that in my mind is wrong and missing the point. heck, i wrap jquery and use it for my query selection (but not for behaviors, callbacks, etc. in the yui reference implementation). jquery does more in raw power than protoscript ever aims to do.quite simply i am focused on prototyping. jquery certainly can be used for prototyping. i just think that for all the reasons above it made sense for me to take a different approach.by focusing on prototyping things got simplerprotoscript just says, hey what if we did not try to everything that you need to do write a full-blown application... but instead focused on what you need to do to prototype.when i looked at it that way it simplified the building blocks and the way you might hook them together.the design of the json syntax was actually driven by the way i imagined the prototyping gui tool would look like. that is certainly a different approach than most toolkits take. and the only reason i could take that approach was because of the laser focus on prototyping.doesn't this make sense?look, i have created this and plan on continuing to grow and expand its capabilities. i have no aspirations to replace what anyone else is doing. i have struggled with this problem for over 25 years and especially the few years trying to bring richness to the web.i have tried to make this as non-partisan as possible.hopefully others will create behaviors around their favorite toolkits (or adapters to their behavior sets) so that the gui tools built for this will be able to seamlessly use them as well.labels: coolstuff, design, development, patterns, protoscript, prototyping, yui posted by bill scott at 10:03 pm | permalink | 8 comments | backlinks    thursday, september 06, 2007 announcing protoscript wow. it has actually been 2 months since my last post. nope. i have not fallen off the planet. this has been one of the craziest times i have experienced in a long time so while i have had a lot to chat about i have not had the time to blog coherently.one of the projects i have been working on is a way to make it easier for all of the non-techies (as well as techies) to be able to experiment with various interactions on a web page in lightweight manner.by lightweight, i mean to say a way to take an existing web page or a prototype of a web page and "sprinkle" rich behaviors to play with concepts. ideally you should be able to express an interaction in a declarative manner without having to write javascript directly (but not kept from it if you need to). and even more ideally you should be able to build up the "legos" of interaction in simple gui tool embedded in the browser so that you are not encumbered with even a simple syntax to type in.so back in july, i was slated to give a talk at the ajax experience. i promised a few months before that i would have 2 new talks. one on anti-patterns (yes i owe several blog posts on that one) and the other on prototyping.the problem was exactly one week before both talks i had literally had not time to put those talks together. so i dropped out for a few days to create a very early version of what is now protoscript. the good news was that it was actually fully functioning and i gave a peek of it at the conference. i got a lot of good feedback from the talk and went back and rewrote it a couple of times, changed up some of my approach, moved to a plug-in style architecture, etc.so, ok, what is protoscript?protoscript is a simplified scripting language for creating ajax style prototypes for the web. with protoscript it's easy to bring interface elements to life. simply connect them to behaviors and events to create complex interactions.the key abstraction that came out of my thinking was to express everything as objects (think html elements), behaviors (think patterns) and events (both events and callbacks).in some ways it is similar to jquery. and in fact i use jquery for the selecting of elements. protoscript, however, is a very stylized way to describe interactions. this makes it ideal as a building block.for example, since the language is so simple (it is actually in json format) it makes it easier to extend to multiple toolkits (currently i use yui, but i have built a simple example with mootools), add new behaviors and events and even more importantly be able to build gui tools on top of it.as a first hack i created protoscripter a bookmarklet that brings a gui interface to any web page allowing you to play with protoscript (without any installation, other than the bookmarklet) and experiment with interactions.i have been careful about pushing protoscript out because of this layering approach. ideally i would have the whole stack. i would have a complete gui as a ff extension allowing designers, product marketing or web devs to quickly sprinkle interactions onto their prototypes and quickly iterate to the best design. well that is not reality. i have invested about 2-3 weeks of time so far and feel i have gotten it to the right level to release to the public.there are 31 behaviors, 40+ live demos, a simple gui tool (protoscripter). the scripting engine seems to be pretty solid (knock on wood). i have a full wiki with full documentation on all those behaviors. the code is over in google code in a repository ready for open source contribution.so to kick it off i am giving a talk this morning at the rich web experience here in san jose. you can get a pdf version of my talk here: prototype presentation.and most importantly start checking out prototoscript.com (right now the best experience is in firefox).labels: coolstuff, design, development, patterns, protoscript, prototyping, yui posted by bill scott at 7:20 am | permalink | 8 comments | backlinks    friday, june 29, 2007 come work with me! i am having the hardest time filling two positions on my team. and i am working on what i think is one of the coolest products in yahoo! (yahoo! teachers). i don't feel like i am asking for too much.here is what i am looking for.two passionate, talented software engineers with experience in developing web 2.0 social applications. while they must be proficient in php/mysql, i am looking for engineers that understand good software architecture, scalability concerns, performance engineering, and skills at assessing and implementing integration points with other yahoo! platforms and properties. experience with developing web services and/or search technologies is a plus. no need for front-end web development experience as the two positions focus on backend services and technologies. but of course any front-end experience is a plus.to apply you should have at least 3-5+ years of experience. the key is web application development. not interested in software engineers that have built microcontrollers or mobile apps or embedded devices or written some html. seriously. this is an incredible opportunity, loads of fun, very rewarding... so how about it? both jobs are similar. here are the postings:tech yahoo, software apps dev eng, srtech yahoo, software apps dev engapply at the site. also if you want drop me a line at: yteachersjobs [at] yahoo [dot] com.labels: yahoo, yahooteachers posted by bill scott at 8:31 am | permalink | 5 comments | backlinks    thursday, june 14, 2007 simple debugger - based on yui logger i decided to wrap the yui logger, add a javascript command line that outputs the results in a hyperlink format to facilitate simple drill down.works on ie6, ie7, ff. haven't tested the other browsers.just a quick hack to make some stuff i was doing go simpler. use it if it helps.you can get it at my debugger page.labels: ajax, component, development posted by bill scott at 5:54 pm | permalink | 1 comments | backlinks    tuesday, june 05, 2007 teaser pattern - carousel cue'ing the userone of the challenges with the carousel is clearly delineating that there is more content hidden behind those back and forth arrows. there are a number of ways to cue the user that there is more content. you could:show a series of dots that reveal where you are (like in ifilm.com below).works best for a small set of data.good for doubling as navigation.only good for showing "1 of n" items, not "n of many"provide paging text. something like "showing 4 of 8"have to read to determine where you areso 90's ;-)enable/disable arrows when you reach beginning or endcan be subtle depending on how it is donenot always obvious to the userdoes not help when you are wrapping the content (since you need to keep the arrows enabled for wrapping)use a small preview of thumbnails (like the dots approach above) and show where you are in the set. same issues as with dots.teaser approachanother approach that seems to bear out well in testing is to expose a little of the content before and after the visible items.works well for image content (since you will only get an edge it needs to be easily recognized as part of content from another page).at a glance you know there is more to comemakes you want to click on the next to get the full view of what is hinted athere is an example from my carousel.this kind of teaser pattern can be found in lots of places.one place that came to mind was in children's books. you know the technique. you are on a page spread and just to the edge of the page is a teaser. in what do you do with a tail like this? (caldecott honor book), each page has the end of the tail just appearing on the right edge of the right page. kids want to turn the page to see what the tail belongs to.another example is from the excellent book by jan brett, the hat. as various articles of clothing blow off the clothesline, the animals discover them and begin to wear them. of course the porcupine ends up with a woolen hat.each page has some very clever visual clues as to what is going on elsewhere in parallel with the story; as well as what comes next. here are two page spreads. notice the rightmost image (i have highlighted in yellow) that clues you to who comes next in the story. in this case you know the dog comes into play. you can see in the second spread this is in fact the case. (other things are going on too. on the left the oval picture is telling what is happening with the little girl at the same time; the topmost illustration of the clothesline tells what is happening to all the clothes as they are blown off the line).while not as entertaining as the book, this new feature is part of the 0.5.5 release of the carousel.enjoy.labels: ajax, component, development posted by bill scott at 10:30 pm | permalink | 4 comments | backlinks    about me name: bill scott location: united states view my complete profile about bill scott's musings on what it means to create products that look good and work well. my portfolio web my blog   previous we are hiring netflix here i come! mima - jason freid my mima talk mima - lee rainie - internet usage anti-patterns talk why protoscript? announcing protoscript come work with me! simple debugger - based on yui logger archives may 2005 june 2005 july 2005 august 2005 september 2005 november 2005 december 2005 january 2006 february 2006 march 2006 april 2006 may 2006 july 2006 august 2006 october 2006 november 2006 december 2006 january 2007 february 2007 march 2007 april 2007 june 2007 september 2007 october 2007 my events on upcoming.org more of my events   suggested books links richard cowin jonathan boutelle ajaxian lukew software as she's developed dustin diaz jeremy zawodny adam bosworth peter merholz monk chips creating passionate users techcrunch brain sparks read write web natek koechley rashmi sinha feeds atom site feed bookmark it! enter your email to subscribe: powered by feedblitz technorati search this blog all blogs  

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